Right of cancellation for consumers and sample cancellation form


1. Right of cancellation for consumers for distance contracts/contracts concluded in online stores


Consumers - i.e. any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity - may revoke their contractual declaration in the case of contracts against payment under the following conditions:


In the case of a contract for one or more goods capable of being sent by parcel post which reach the consumer in a single delivery, which are delivered separately or which are delivered to the consumer in several partial consignments or pieces:


Cancellation policy


Right of cancellation


You have the right to revoke this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of cancellation, you must inform us (PAGOPACE GmbH, trading as PAGOPACE, Neumarkt 36-38, 50667 Cologne, Germany, E-Mail:kontakt@pagopace.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can

use the enclosed sample cancellation form for this purpose, but it is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of the cancellation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.



Exclusion of the right of cancellation


The right of cancellation is excluded for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. In the case of our contactless payment wearables, this personalization takes place through the activation (scan of the QR code) by you.


2. Sample cancellation form

Please enclose this return slip with your return shipment. Click here to download.

Sample cancellation form


(If you want to cancel the contract, please fill out and return this form.)

- To PAGOPACE GmbH , trading as PAGOPACE, E-Mail:kontakt@pagopace.de):

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of notification on paper)

- Date
(*) Cross out where not applicable.